Info
FAQ & Shipping
Everything you need to know about orders, shipping, commissions, and the legal stuff.
Shipping & delivery
Where do you ship from?
Orders are normally shipped from Oslo. Limited editions are sent to me after production so I can inspect, sign, and number every copy before packing and dispatch.
Do you ship internationally?
Yes, different prices. Norway is where I live, so shipping within Norway is cheaper and faster compared to international shipping. But most countries can be shipped to.
How are you packing the items for shipping?
Prints are protected with a sleeve and rigid backing, then sent flat in a hard cardboard mailer or padded envelope. Larger and especially fragile originals are boxed when needed.
How much does shipping cost?
Shipping prices
Standard untracked postage for one print from Oslo:
| Destination | A4 | A3 |
|---|---|---|
| Norway | 46 NOK | 99 NOK |
| Europe | 60 NOK | 199 NOK |
| Outside Europe | 74 NOK | 242 NOK |
Why does A3 cost more?Its protective mailer is larger than Posten's 35.3 × 25 cm large-letter limit, so it moves into the oversized-letter price tier.
A3 is excluded from the free-shipping offer. Ask for a tracked quote on other orders. Import charges are not included.See Posten's official 2026 prices (opens in a new tab).
How long does delivery take?
Norway: usually 2–3 business days after dispatch.
Europe: usually 4–9 business days after dispatch.
Limited editions require additional handling time because I order prints on-demand, then receive, inspect, sign, and number them before sending them to you. Allow at least one week before dispatch for this work.
Do you offer tracking?
Yes. Buy two or more A4 prints and tracked shipping is included wherever Posten offers it. A3 prints are excluded because their larger mailers require oversized postage. For other print orders, the listed price is untracked and a tracked option can be quoted before purchase. Originals and unusually valuable orders are always tracked.
My order arrived damaged. What do I do?
That's bad, let's have a chat on hello@bobbyawesome.art as soon as possible.
Prints
What is a limited launch edition?
The first 15 copies of each current limited print form a separately numbered grand-opening edition. Current availability, pricing, and what follows after it sells out are kept up to date on the prints page.
What paper and print quality do you offer?
These are professionally produced fine-art prints, not mass-market posters. Read about the Hahnemühle paper, pigment inks, certified Oslo print studio, and hands-on production process on the print quality page.
Do prints include a frame?
No. Prints are sold unframed. Available formats, current prices, and shipping information are listed under print pricing.
Can I request a print of a specific piece?
Yes. Open any artwork in the gallery and register your interest on its page. The planned Limited Editions are the pieces I am currently considering most actively. Registering is not an order or reservation; it helps me decide which artwork can support the cost of professional capture, proofing, and a first print batch.
Commissions
How does the 50% deposit work?
You pay 50% when you book. This is non-refundable once I've started the sketch — it covers my time for the initial work. The remaining 50% is invoiced via a Stripe payment link when the piece is complete and approved.
What if I'm not happy with the result?
Two rounds of revisions are included. I want you to be happy with the work. If there's a fundamental misunderstanding of the brief on my end, I'll redo it. What I can't do is unlimited changes after a direction is approved.
Do you retain copyright of commissions?
Yes — I retain full copyright of all work I create, including commissions. You receive a personal-use licence: you can print it, use it as a profile picture, post it online with credit. You cannot sell it, use it commercially, or mint it as an NFT without a separate commercial licence agreement.
Can I commission a character from a copyrighted franchise?
Yes, for personal use. I won't create fanart commissions intended for commercial use with third-party IP.
Returns & refunds
Can I return a print?
Physical products can be returned within 14 days if they arrive damaged or significantly different from what was described. Email hello@bobbyawesome.art to start a return.
What about EU consumer rights?
As a Norwegian (EEA) seller, I comply with the EU Consumer Rights Directive as adopted in Norwegian law. You have the right to a 14-day cancellation period on physical goods not yet shipped. Custom-made items (commissions) are exempt from the right of cancellation once work has begun.
Legal & fanart
What do I own when I buy an original?
You receive the only physical original and a signed certificate of authenticity. I retain copyright and reproduction rights, so I may continue to display the work and sell prints or digital reproductions. The original in your hand may be displayed, gifted, or resold, but buying it does not transfer commercial reproduction rights.
Is this fanart legal to sell?
Fanart exists in a legal grey area. The artwork on this site is fan-made and unofficial — it is not affiliated with, endorsed by, or licenced by any copyright holder. I keep runs small and always comply immediately if a rights holder requests removal. Original characters on this site carry no such issues.
Do you have a business registration?
Currently no, this is just a hobby. If it scales I will register a business and comply with all relevant legal requirements.
Privacy (GDPR)
What data do you collect?
For orders: name, email, shipping address (via Stripe — I never see your card details). For request and print-interest forms: email and, if provided, first name. This data is used only to fulfil your order, follow up on your request, or send the specific availability notice you requested.
Do you share my data?
Only with services required to run the site and fulfil your request, including Resend for contact storage and email delivery, Stripe for payments, the selected print producer, and the postal carrier. Your data is never sold to third parties.
What is the Art Letter?
The Art Letter is an occasional email about new artwork, studio stories, print plans, and site updates. Joining it is always a separate choice: registering interest in one print does not subscribe you unless you also select the Art Letter checkbox. Every Art Letter includes an unsubscribe option.
Can I request deletion of my data?
Yes — email hello@bobbyawesome.art with the subject "Data deletion request" and I'll remove your data from all systems within 30 days, unless retention is required by law (e.g. accounting records).
Do you use cookies?
Only technically necessary cookies (session, Stripe). No tracking or advertising cookies. No Google Analytics.
Terms of sale
What are my rights as a buyer?
Norwegian consumer protection law (Forbrukerkjøpsloven) applies to all orders. You have the right to a product matching the description, a 14-day return window on physical non-custom goods, and the right to a remedy (replacement or refund) for defective goods.
What currency are prices in?
All prices are in Norwegian Kroner (NOK) including any applicable VAT once the MVA threshold is reached. International buyers are responsible for any import duties or local taxes in their country.
Still have a question?
Email hello@bobbyawesome.art — I try to reply within 1–3 business days.